Kiamo enables Customer Relations leaders to define a unified customer strategy and gives managers access to many features for configuring contact centres and improving their performance.
Build an effective contact centre
Kiamo makes it possible to organise the distribution of all flows according to customisable business rules and resources. The administration interface is easy to use and enables in-depth configuration of your contact centre.
- Complete configuration of resources: agents, groups, skills, activities, etc.
- Creation of inbound and outbound queues for all channels.
- Flow distribution optimisation: planning, prioritisation, automation.
- Contact centre customisation according to business needs.
Advantages and benefits
Optimised configuration of contact centre activity.
Full configuration of resources that make up the customer service.
Fast adoption by all users thanks to an intuitive interface.
Many adviser work automation features.
Adjustment of display settings according to business needs.
Advanced features for managing rights and software access.