Manage your documents,
With Kiamo, you can view, process and archive your paperless documents. This means your advisers can talk with customers using files which you have digitised in line with your strategy.
Integrate digitised files
into your Customer Relations
Digitise your documents and import them into Kiamo
Automate digitised file distribution
Process each customer file using the correct documents
Measure the file volume and assess performance
Digitise all your documents
Digitisation solutions enable you to scan all your documents, from letters to faxes and purchase orders. Kiamo centralises your digitised files for targeted distribution to the most competent advisers
- Automatic or manual distribution of digitised files
- Document service categorisation and prioritisation
- Bulk task imports
- Integration with the main EDM tools on the market
Manage all your documents from a single interface
Thanks to Kiamo, advisers process documents distributed to them. These documents can also be viewed and used as attachments during exchanges with customers, be they calls, emails, chat, and so on.
- Document listing and related interactions
- Document service history
- Response support tools during file processing
- Cross-channel use of digitised files
Monitor digitised file processing
Kiamo enables you to monitor document management in real-time. Custom dashboards and reports are available to assess document activity performance.
- More than 30 document service-specific indicators
- Process control and verification system
- Personal interventions with advisers
- Printable and exportable statistical reports
Advantages and benefits
Improved customer file processing.
Customers provided with official processing times.
Display and management of volumes of documents to process.
Reduced costs and reduced environmental impact related to paper.
File and document integration adapted to customer context.
Time savings thanks to customer file digitisation.