Flow control screen
Thanks to Kiamo, leaders can manage all teams within a contact centre. The flows are automatically distributed in accordance with adviser availability, skills and business rules.
Unified adviser interface
Kiwi is the cross-channel customer exchange management interface for advisers, allowing them to process all customer interactions using a single, intuitive and contextualised interface.
Customisable supervision views
Supervision allows real-time monitoring of contact centre activity, and interacts directly with advisers. The supervisor has over 800 indicators to customise his or her supervision views.
intuitive, personalised software
Native management of all channels
Cross-channel functions in a single interface
DB and unique tasks whatever the medium
Fast adoption by all users
A user-friendly and easy-to-use interface
No architectural challenges
Interoperability with existing IT systems
Dialogue with third-party applications
Scalable and configurable interfaces
Easy code and business data integration
Optimised flow distribution
Real-time monitoring of business activity and software
800 native and customisable indicators
Expert Partner Training and Certification
Over 1000 pages of documentation
Tri-level support and maintenance