Prepare response support tools
Kiamo’s response support tools are entirely customisable and incorporate knowledge bases, call guides and directories. Advisers have the best cross-channel tools for delivering answers that are adapted to the customer context.
Create comprehensive knowledge bases
Kiamo knowledge management systems allow you to edit, store, organise and publish customer and product information accessible to advisers. These knowledge management tools empower advisers with pre-configured and relevant answers.
- Entirely editable content: text, images, links, etc.
- Categorisation by folders, tags and search engine
- Content incorporated directly into adviser responses
- Available for all media and with the cross-channel functions
Guide your advisers with customised scripts
Kiamo makes it possible to create phone conversation scripts that can be used by advisers during their various interactions with customers. These guides list questions, answers and possible objections from customers, making the advisers’ job easier and helping them to reach their objectives.
- Bespoke forms: fields, notes, buttons, actions, etc.
- Change the order of fields using drag-and-drop
- Script history and version management
- Tracking of completed forms and statistical analyses
Manage your internal and external directories
Kiamo directories compile internal and external contacts for the use of customer service. Entirely customisable, each directory can include different contacts and fields. These directories help advisers according to the customer context.
- Unlimited creation of directories, contacts and fields
- Manual adding of contacts, importing from Excel and LDAP synchronisation
- Click-to-call and click-to-mail directory functions
- Customisation of fields viewable to advisers
Advantages and benefits
Improve advisers’ product and customer knowledge.
Reduce errors by directly incorporating content.
Harmonise responses delivered across all channels.
Provide up-to-date information both internally and externally.
Smooth and friendly interactions thanks to customised scripts.
Response support tools save advisers’ time.