Engage your contacts
Kiamo Video allows your advisers to provide live assistance to your customers via webcam. In addition to humanising customer relations, this interactive medium improves contact satisfaction considerably.
Humanise your exchanges thanks to video
Configure your video-conferencing services in just a few clicks
Answer your customers’ requests directly
Offer action designed for video-conference exchanges
Use video communication monitoring indicators
Easily configure your video services
With Kiamo, video-conference service configuration is easy. Adding just one button to the website enables click-to-video. This enables customers to initiate video communication with an adviser.
- Unlimited video service creation
- Native association with call services
- Smart video task distribution
- Video-conference template customisation
Process your video exchanges from a single interface
With Kiamo, advisers can manage video exchanges from a single interface. The adviser is informed of the video-conference request. Moreover, he/she receives context-sensitive response aids to assist the customer.
- Direct video exchange actions: putting on hold, notes, qualifications, etc.
- Video-specific response aids
- Full-screen customer webcam display
- Video-conference options: sound, camera and microphone activation
Make the most of video-conferencing features
Kiamo video-conferencing provides customers with more human assistance. Thanks to Kiamo, they can choose whether to be visible, or to simply enable their microphone. This human contact is reassuring for customers.
- Webcam and associated sound enablement/disablement
- Sharing and screenshot features
- Full-screen video exchange display
- Customer webcam preview
Measure video exchange performance
Kiamo possesses real-time supervision views and consolidated dashboards for monitoring video activity. These interfaces allow supervisors to measure the impact of video-conferencing on the contact centre.
- More than 50 video-conference-specific indicators
- Customisation of video-specific indicators
- Video-conference statistic retrieval
- Report exporting and printing
Advantages and benefits
Native association of video media with calls.
Humanisation of the trusting relationship between adviser and customer.
Privileged assistance with face-to-face interaction.
Practical and immediate service, activated at the customer’s request.
A medium which attracts visitor attention and facilitates their conversion into customers.
Attractive and innovative customer service using cutting-edge technology.