With Kiamo, keep your customers informed via text message, in addition to all your other relational activities. Talk with them directly in SMS messaging conversations.
Easily integrate SMS
into your Customer Relations
Easily configure your SMS services
Automate text message sending to suit your strategy
Converse with your customers over SMS
Measure SMS communication performance
Send your SMS messages manually or automatically
Kiamo can send SMS messages, either automatically following a predefined action, or manually if the adviser requires it. This adviser can customise text message content according to the customer’s own context.
- Bulk SMS push notifications
- Automatic send scheduling
- Native complementarity with other media
- Integration with all providers on the market
Converse via SMS
With SMS messaging, advisers can have a real conversation with customers. They can access the exchange history and use context-sensitive response aids to meet the customer’s needs.
- Real-time or asynchronous SMS exchanges
- Simultaneous management of multiple SMS conversations
- Push notifications on the customer’s mobile phone
- Operator connector customisation
Monitor the performance of your SMS campaigns
With Kiamo, the supervisor can monitor the contact centre’s SMS-related activity in real-time. He/she can also view consolidated statistics reports to optimise overall performance.
- More than 30 SMS-specific indicators
- Complete customisation of supervision views
- Direct interactions with advisers managing the SMS messages
- Dashboard exporting and printing
Advantages and benefits
Customisation of SMS messages to improve the customer experience.
Customer information, prevention and notification thanks to text messaging.
Customer service unblocking by limiting inbound flows.
Rapid SMS deployment with controlled costs.
Maximum percentage of SMS messages opened and read by contacts.
Customer frustration prevented thanks to SMS push notifications.