Assist your visitors
Easily integrate Kiamo Chat into your website. Target the most qualified visitors according to their browsing journey. Connect with customers via simple, rapid exchanges.
Convert your visitors
into customers thanks to Chat
Deploy and customize your chat sessions
Talk directly with your visitors via an intuitive interface
Target your visitors and view their browsing journey in real-time
Optimise chat quality and your performance
Easy-to-configure chat sessions
Deploy Chat on your website in just a few clicks. Customise the appearance of your invitations and chat windows. Distribute chat sessions to the most competent available advisers.
- Easy chat activation thanks to a simple tag
- Creation of an unlimited number of chat queues for your websites
- Chat session appearance customisation
- Automatic message configuration
Chat with your visitors via a dedicated interface
Kiamo allows you to manage multiple chat conversations simultaneously in an adapted interface. Prepare your responses thanks to advance viewing of the text entered by your various visitors.
- Chat session distribution according to availability and priorities
- Real-time previews of text entered by visitors
- Activation of context-sensitive screen pop-ups
- Addition of notes and qualifications and related data viewing
Monitor visitors’ journeys in real-time
Behavioural targeting is used to send chat invitations to visitors. The co-browsing, browsing-journey monitoring and response aid features optimise adviser efficiency.
- Context-sensitive screen pop-ups (CRM, customer record, directories, video)
- Response aids (knowledge base, history, shopping cart amount, etc.)
- View the page currently being visited (co-browsing).
- Browsing-journey monitoring (pages visited, durations, scoring, etc.)
Supervise your chat advisers’ performance
Kiamo supervision views allow you to monitor chat adviser performance in real-time. Exportable and printable dashboards are also available. Kiamo logs all chat conversations with visitors.
- More than 50 chat session-specific indicators
- Precise indicators (number of messages handled, response times, etc.)
- Supervision views which are fully customisable for chat
- Real-time adviser assistance: messages, statuses, etc.
Advantages and benefits
Intuitive use
Kiamo Chat is simple to integrate and easy to use.
Efficiency
Fewer webpage abandonments: shopping cart, checkout, etc.
Performance
Improved conversion rates thanks to Chat.
Productivity
Proactive chat and reduced waiting times.
Innovation
Interactive chat service and personalised visitor experience.
Quality
Responses optimised by co-browsing and browsing-journey monitoring.
Cross-channel functions
Chat is a springboard towards other media (email, video, etc.)