Skip to content
KIAMOKIAMO
KIAMO
Le logiciel cross-canal pour les centres de relation clients
FacebookTwitterLinkedinWebsite
  • FR
  • DE
  • DE
  • Solution
    • CHANNELS
      • Inbound calls
      • Outbound calls
      • Emails
      • Web
      • Live chat
      • Messaging
      • Social networks
      • Video
      • SMS
      • Electronic documents
    • TOOLS
      • Cross-channel platform
      • Management
      • Web targeting
      • Knowledge base
      • Reporting
      • Integrations
    • INTERFACES
      • Adviser
      • Supervisor
      • Administrator
    • Kiamo overview
  • Our customers
  • Our partners
    • Systems integrator partners
    • Technology partners
  • News
  • About us
  • Request a demo
  • Solution
    • CHANNELS
      • Inbound calls
      • Outbound calls
      • Emails
      • Web
      • Live chat
      • Messaging
      • Social networks
      • Video
      • SMS
      • Electronic documents
    • TOOLS
      • Cross-channel platform
      • Management
      • Web targeting
      • Knowledge base
      • Reporting
      • Integrations
    • INTERFACES
      • Adviser
      • Supervisor
      • Administrator
    • Kiamo overview
  • Our customers
  • Our partners
    • Systems integrator partners
    • Technology partners
  • News
  • About us
  • Request a demo

Assist your visitors
in real-time

Easily integrate Kiamo Chat into your website. Target the most qualified visitors according to their browsing journey. Connect with customers via simple, rapid exchanges.

Convert your visitors
into customers thanks to Chat

Deploy and customize your chat sessions

Talk directly with your visitors via an intuitive interface

Target your visitors and view their browsing journey in real-time

Optimise chat quality and your performance

Easy-to-configure chat sessions

Deploy Chat on your website in just a few clicks. Customise the appearance of your invitations and chat windows. Distribute chat sessions to the most competent available advisers.

  • Easy chat activation thanks to a simple tag
  • Creation of an unlimited number of chat queues for your websites
  • Chat session appearance customisation
  • Automatic message configuration

Chat with your visitors via a dedicated interface

Kiamo allows you to manage multiple chat conversations simultaneously in an adapted interface. Prepare your responses thanks to advance viewing of the text entered by your various visitors.

  • Chat session distribution according to availability and priorities
  • Real-time previews of text entered by visitors
  • Activation of context-sensitive screen pop-ups
  • Addition of notes and qualifications and related data viewing

Monitor visitors’ journeys in real-time

Behavioural targeting is used to send chat invitations to visitors. The co-browsing, browsing-journey monitoring and response aid features optimise adviser efficiency.

  • Context-sensitive screen pop-ups (CRM, customer record, directories, video)
  • Response aids (knowledge base, history, shopping cart amount, etc.)
  • View the page currently being visited (co-browsing).
  • Browsing-journey monitoring (pages visited, durations, scoring, etc.)

Supervise your chat advisers’ performance

Kiamo supervision views allow you to monitor chat adviser performance in real-time. Exportable and printable dashboards are also available. Kiamo logs all chat conversations with visitors.

  • More than 50 chat session-specific indicators
  • Precise indicators (number of messages handled, response times, etc.)
  • Supervision views which are fully customisable for chat
  • Real-time adviser assistance: messages, statuses, etc.

Advantages and benefits

Intuitive use

Kiamo Chat is simple to integrate and easy to use.

Efficiency

Fewer webpage abandonments: shopping cart, checkout, etc.

Performance

Improved conversion rates thanks to Chat.

Productivity

Proactive chat and reduced waiting times.

Innovation

Interactive chat service and personalised visitor experience.

Quality

Responses optimised by co-browsing and browsing-journey monitoring.

Cross-channel functions

Chat is a springboard towards other media (email, video, etc.)

Get to know all Kiamo’s features

FEATURES

Kiamo is a software solution that helps companies manage their customer relations on a day-to-day basis. Kiamo captures, prioritises and distributes all multimedia flows depending on business rules, availability and employee skills.

Kiamo responds perfectly to the problems of customer relations managers who need a unified customer strategy to improve their relational performance and quality of service.

Shortcuts
  • Kiamo overview
  • Features
  • Our customers
  • Request a demo
Subscribe to Kiamo

The Latest news
  • Kiamo at the Stratégie Clients Trade Show 2017
    4 May 2017
  • The new Kiamo visual identity
    5 April 2017
  • Kiamo 6: New version, new design
    4 April 2017
  • © Conecteo
  • Contact
  • Legal Notice Kiamo
FOOTER MENU 2