Manage your inbound
Automate email distribution to the most competent advisers. Deliver responses that are relevant in terms of both form and content using email templates and response aid tools.
all your emails
and create efficient
Filter and distribute
your email messages according
to their characteristics
Communicate from a
unified interface, which includes
Measure the quality of
email exchanges and
monitor your performance
Configure your email services in just a few clicks
Kiamo can be used to easily configure inbound and outbound email queues. Customisable response templates, including standard phrases, attachments, merge fields and styles, are available to advisers.
- Configuration of an unlimited number of email addresses and services
- Manual, automatic or mixed distribution
- HTML and CSS email style customisation
- Predefined responses derived from the knowledge base
Route your emails to the right individuals
Kiamo automatically filters and distributes your emails to the most competent advisers, based on defined rules. The customisable routing script directs email messages based on various criteria, such as keywords, subjects, fields, variables and more.
- Smart analysis and pre-qualification engine for emails
- Automatic extraction of email data
- Sender and language recognition
- Routing script archiving and retrieval
Answer your customers’ emails efficiently
The Kiwi interface enables advisers to deliver rapid, relevant responses. The knowledge bases and response assistance tools facilitate advisers’ work. Kiwi provides a history of cross-channel interactions associated with the current email.
- Comprehensive text editor and spell checker
- Response templates, standard phrases and attachments
- Cross-channel customer data history
- Screen pop-ups: knowledge base, CRM, etc.
Measure email quality and monitor your performance
Kiamo possesses an email validation system for supervisor monitoring. Supervisors can adapt their view to suit their needs and interact with advisers. Consolidated email activity statistics are available.
- More than 100 email-specific reports
- Supervision views adapted to all media
- Exportable and printable dashboards
- Real-time interactions with advisers: messages, status, etc.
Advantages and benefits
Exhaustive processing of all
contact centre emails.
Script-based anticipation of responses to
and quality of email exchanges.
Fewer recurrent emails
and inbound contacts.
Email processing time
cut in half.
Thanks to templates, responses are compliant with your corporate image.